So, you, or one of your clients, got this bad review on site X, what are you gonna do, you can’t please EVERYBODY right? It’s bound to happen, sooner or later, someone is going to complain because for every one nice person, there’s 1-1 ratio of haters in the world. Actually, that’s not exactly true. So, is it really the end of the line if some outspoken individual leaves a “basher,” on some site for all to see? Not necessarily according to this article (@sengineland). Watching, firsthand, an owner turn his sour grapes into wine, I have to agree there’s definitely a way to save face, your disgruntled clients, and ultimately your business.